Kiddo is here to give you time –
time for yourself, time with your
partner, time with your friends.
All Kiddo carers have had their ID verified to government records using the latest in technology. Their Working With Children Check (Blue Card in QLD) has also been verified, so you can have confidence in who your babysitter is.
Booking on Kiddo - you are covered by our platform insurance too!
Select the time and day you need care — a list of available carers in your local area will show — book your care instantly! No more awkward asking or lengthy texting back and forth (yes it is every parent’s dream)!
Our technology can also instantly connect for last minute bookings, so we have you covered.
Our in-app messaging allows you to communicate with your babysitter in a central location, making it a simpler and more effective way to refer back to this dialogue whenever you need. It isn’t lost in a barrage of texts or messengers amongst a whole heap of other babysitter numbers!
Our cashless payment system means no stumbling for cash at the end of the night, payment is made through the app - easy. Need to tip or pay overtime, this can be done at the end of your booking too!
Build a list of your ‘Favourite’ babysitters, so once you have booked them once, you can rebook quickly at your fingertips! (We understand the importance of your children having that familiarity with your preferred carer, so we've made it easy to rebook!)
All Kiddo carers have had their ID verified to government records using the latest technology.
Kiddo also verifies the carer’s Working with children check (known as a Blue Card in QLD).
It is free to download and register on Kiddo. Unlike many other babysitting services and online babysitting booking sites, we don’t charge any subscription or membership fees.
If you are looking for once off care – simply input time/date and choose your carer.
Each carer’s booking fee will show in the list of “Available Carers” so you can see what they charge for the booking.
If you are looking for an Ongoing care arrangement or a nanny, we do charge a small $69 for this ‘job ad’. Then bookings sessions are in accordance with carer’s charge rates.
Kiddo empowers its carers by allowing them to set their own charge rates. These rates are dependent on the time of day, the number of children in care and length of booking.
Using our technology, Kiddo can tap into our network of thousands of carers to assist with last minute care!
If you booking is set to start within 24 hours, this is deemed a ‘last minute booking request’. We send your request out instantly to see who can assist. Once you select your Carer you are charged a small $20 last minute booking fee, your booking is still prepaid like any other booking.
So you know you Kiddo always has your back!
Kiddo can be used for in home care or when travelling (update your booking address); last minute babysitting; last minute NDIS care.
We now also offer Ongoing Care, so you can find a carer for ongoing bookings (set days a week, nanny, ongoing support worker roles).
Our Carers can assist with school drop-offs and pickups and just about any request you have. Simply input an Ongoing Care request in the app and for a small fee we can provide you with 1-3 candidates that can help at the time you need! We only charge if a candidate applies for your job, if no one applies, this advertising fee won’t be charged.
Children with special needs can also be matched to Support workers with experience and matched to your child’s needs.
Kiddo has recently launched its NDIS and special care services.
If you are an existing parent and have used Kiddo for sometime, we ask that you update your child’s details so we know what their needs are.
The next time you make a booking, we ensure we match you with support workers that are matched to your needs.
At the end of the booking, we instantly send a receipt to you and your plan manager for reimbursement.
For our more recent parents, you will simply input your child’s needs as you register 🙂
We understand that getting to know your carer is super important. After all, they will be looking after your children and we know they are your world!
Kiddo carers are able to upload an intro video – so you can get to know them a little more.
Once booked, you will be able to directly call your carer if you need to or use our in app messaging to communicate too.
Of course if you input an ongoing care request – this is like a job ad, so you will be able to communicate with these carers. You may wish to interview them, have a meet and greet and weigh up candidates before securing them in Kiddo.
Kiddo takes the safety and wellbeing of your children AND your personal information seriously! Your data is encrypted and kept safe on our systems and re-encrypted anytime we use it.
Your address is only shared once you’ve made a booking with a carer you’ve selected. Your Profile is only ever visible by a carer once you’ve selected them.
Kiddo has an in-app payment system that allows payment via your debit or credit card.
Kiddo debits your card at the time your booking is confirmed. We hold these funds safely and funds are only released following completion of the job.
If your booking runs over and all parties have agreed to this, you can simply tap the “Job run overtime” button at the end of the booking to top up payment in half-hour increments. You can also tip for amazing work in Kiddo.
There is no need for cash to ever exchange hands!
Kiddo uses a globally renowned company Stripe to process credit card transactions. They are known for their focus on security and manage credit card payments for some of the largest companies in the world.
Your credit card details are kept secure directly in Stripe’s Vault, which means that not even Kiddo can access these details.
Kiddo carers understand their reputation is heavily at stake and our rating system would penalize them for anything less than fabulous service and cancellations rarely occur.
However, in the event that your carer cancels, you know you can rely on our network of thousands of carer to rebook with an alternative. We recommend doing this as soon as possible, so your potential new Carer has as much notice as possible.
You are not charged a cancellation fee if your carer cancels, however if you cancel your booking, a $10 fee applies.
Take note, this $10 cancellation fee only occurs for a confirmed booking. If your Carer has not yet confirmed your booking, we totally understand you may want to try another carer. If you cancel a booking that is not confirmed, there is absolutely no charge to you at all!
The following symbols highlight extra services or qualifications they may provide:
We know sometimes plans can change a little. If you need to change the timing of your booking – we suggest contacting your carer using our in-app messaging.
Touch base to ask that they can start earlier/later and also confirm if you will be adjusting the end time or if you want to top-up for the additional time at the end of the booking.
For example, if your booking ran from 6pm to 10pm and you wanted your babysitter to start at 5:30 pm. You could suggest either coming home earlier at 9:30pm or alternatively, you could use our “Job run overtime” button at the end of the booking to top-up for the extra half-hour payment.
Whatever you do – just make sure communication is clear and the carer has given the OK to do so.
If you need to change the date of the booking, please cancel the booking and make a new one.
We know things can change, so if you need to cancel a booking we ask that you do so as quickly as possible, just so your carer can reschedule their time.
When your booking is cancelled, your refund is initiated automatically. Banks may take 3-5 days to put this back on your card, so keep an eye out for this then.
We do charge a $10 cancellation fee, this is to help us a small business cover the merchant costs associated with your booking.
Kiddo is currently servicing capital cities and major holiday destinations throughout Australia.
As our fan base grows we will look to expand into new locations!
Our terms and conditions can be found at www.kiddoapp.com.au/termsofservice
Got other questions? We’d love to help you out.
Get in touch using the button below.
Kiddo gift cards are the perfect way to give Parents the most precious gift of all... time!