Child safety is at the core of everything we do. Every babysitter, nanny, and support worker must pass our strict verification process before they appear on Kiddo. This includes:

• ID Verification – confirming identity through official checks.

• Working With Children Check (WWCC) – verified by Kiddo before carers can be visible.

• Ongoing monitoring – we regularly check and update verification records to keep our network safe.

We also have a set of Community Guidelines for both Parents and Carers to consider when using the platform.

Yes. Families have full choice and control. You can:

• Review each carer’s profile, experience, and qualifications.

• Read reviews and ratings from other families.

• Use our secure in-app system to manage bookings and communication.

• Arrange a pre-meet or phone chat with your carer before the first booking.

• Share emergency contacts and routines with your carer.

• Stay connected via Kiddo’s secure messaging and booking system.

We understand that getting to know your carer is super important.  After all, they will be looking after your children and we know they are your world!

Once booked, you will be able to directly call your carer if you need to or use our in app messaging to communicate too.

Of course if you input an ongoing care request – this is like a job ad, so you will be able to communicate with these carers. You may wish to interview them, have a meet and greet and weigh up candidates before securing them in Kiddo.

We sure with all the information at hand you’ll have all the information you need to feel confident on Kiddo. But remember, your family’s safety and peace of mind are always our top priority. If at any stage something doesn’t feel right, you are fully in control. You can:

• Cancel or decline a booking at any time

• Report any concerns directly through the Kiddo app or to our Support Team — every report is taken seriously and investigated promptly.

Using our technology, Kiddo can tap into our network of thousands of carers to assist with last minute care!

If you booking is set to start within 24 hours, this is deemed a ‘last minute booking request’. We send your request out instantly to see who can assist. We come back to you with a list of available carers so you still remain in control of who you want to book.

Kiddo can be used for in home care or when travelling (update your booking address); last minute babysitting; last minute NDIS care.

We now also offer Ongoing Care, so you can find a carer for ongoing bookings (set days a week, nanny, ongoing support worker roles).

Our Carers can assist with school drop-offs and pickups and just about any request you have. Simply input an Ongoing Care request in the app and we can provide you with a shortlist of candidates that can help at the time you need!

NDIS Participants can also be matched to Support workers with experience and matched to your child’s needs. To do this you will need to register as an NDIS Participant, our AI then knows to match you to Support Workers only.

If you are an existing parent and have used Kiddo for sometime, we ask that you update your child’s details so we know what their needs are and that they are an NDIS Participant. If you are a new parent, you will be asked to do this when registering.

The next time you make a booking, we ensure we match you with support workers that are matched to your needs.

We will ensure your charges are within the NDIS Price Guide and as our carers set their own rates, this means more hours of care for you and your family!

Kiddo takes the safety and wellbeing of your children AND your personal information seriously! Your data is encrypted and kept safe on our systems and re-encrypted anytime we use it.

Your address is only shared once you’ve made a booking with a carer you’ve selected. Your Profile is only ever visible by a carer once you’ve selected them.

Kiddo has an in-app payment system that allows payment via your debit or credit card.

Kiddo debits your card at the time your booking is confirmed. We hold these funds safely and funds are only released following completion of the job.

If your booking runs over and all parties have agreed to this, you can simply tap the “Job run overtime” button at the end of the booking to top up payment in half-hour increments. You can also tip for amazing work in Kiddo.

There is no need for cash to ever exchange hands!

Kiddo uses a globally renowned company Stripe to process credit card transactions. They are known for their focus on security and manage credit card payments for some of the largest companies in the world.
Your credit card details are kept secure directly in Stripe’s Vault, which means that not even Kiddo can access these details.

Kiddo carers understand their reputation is heavily at stake and our rating system would penalize them for anything less than fabulous service and cancellations rarely occur.

However, in the event that your carer cancels, you know you can rely on our network of thousands of carer to rebook with an alternative. We recommend doing this as soon as possible, so your potential new Carer has as much notice as possible.

You are not charged a cancellation fee if your carer cancels, however if you cancel your booking, a cancellation fee may apply.

Take note, a cancellation fee only occurs for a confirmed booking. If your Carer has not yet confirmed your booking, we totally understand you may want to try another carer. If you cancel a booking that is not confirmed, there is absolutely no charge to you at all!

The following symbols highlight extra services or qualifications they may provide:

• First aid qualifications
• Driver’s licence
• Has own car
• Can do light duties
• Can do pick up/drop off

We know sometimes plans can change a little. If you need to change the timing of your booking – we suggest contacting your carer using our in-app messaging.

Touch base to ask that they can start earlier/later and also confirm if you will be adjusting the end time or if you want to top-up for the additional time at the end of the booking.

For example, if your booking ran from 6pm to 10pm and you wanted your babysitter to start at 5:30 pm. You could suggest either coming home earlier at 9:30pm or alternatively, you could use our “Job run overtime” button at the end of the booking to top-up for the extra half-hour payment.

Whatever you do – just make sure communication is clear and the carer has given the OK to do so.

If you need to change the date of the booking, please cancel the booking and make a new one.

We know things can change, so if you need to cancel a booking we ask that you do so as quickly as possible, just so your carer can reschedule their time.

When your booking is cancelled, your refund is initiated automatically. Banks may take 3-5 days to put this back on your card, so keep an eye out for this then.

Your cancellation fee will be displayed in app, as our carers can set their own cancellation policies, this may differ from carer to carer.

Promo Code Redemption – Apple vs Google Play Users

Promo codes are redeemed slightly differently depending on whether you’re using an Apple or Android device. Here’s how to apply your code:

For Google Play Users:
When you tap “Join Now” for Kiddo Premium, you’ll be taken to a payment screen—usually showing your saved Google payment method. Tap on this payment method, then select “Redeem Code.” Enter your promo code to apply your offer.

For Apple Users:
On the subscription page, simply tap “Apply Code” to enter and redeem your promo.

Kiddo is currently servicing capital cities and major holiday destinations throughout Australia.

As our fan base grows we will look to expand into new locations!

Our terms and conditions can be found here