Community Guidelines Updated 19 March 2021

Community Guidlines

Kiddo is an on-demand babysitting booking app and platform that connects parents to carers instantly. We have created guidelines that we recommend all our carers and parents adhere to. These guidelines are created to maintain the trustworthiness and reliability of the Kiddo community, so that carers, parents and children are more likely to have a great and safe experience.

The Community Guidelines are a living document, as we’re constantly refining our approach to meet the needs of our community. Thank you for joining us to support and safeguard a safe, respectful and positive environment.

Disclaimer

Parents and carers are responsible for screening, interviewing, and making their ultimate choice. Kiddo does not accept any responsibility or risk whatsoever for users of Kiddo app or platform or their acts or omissions. The Community Guidelines below help explain some of the specific kinds of behaviour we encourage. Please take a moment to read them.

Kiddo reserves the right to deny access to those who violate our Community Guidelines and/or our Terms of Service.

1. Actively support each other and build trust

Connect with people you trust, build relationships and actively help build a community that everyone can benefit form.

  1. Choose the right carer for you. When choosing the right carer for your child/children it is important to find someone that you can trust.
  2. Confidentiality and personal data disclosure. Do not share information that is provided in circumstances reasonably indicating their confidentiality. You should not share or use personal information you are not authorized to share or use; in particular, you should not use personal information in any way to shame or blackmail others, target others with unwanted behaviour, defame others or violate our conduct requirements referred to in these Community Guidelines and in our Terms of Service.

 

2. Be honest and follow the law

Always be truthful, genuine and upfront about yourself and your expectations regarding childcare. We expect everyone who uses our app and platform to do their part to adhere to applicable laws and regulations.

  1. Theft. Never use someone’s property without their permission, damage, alter or take anything that does not belong to you – this is considered theft and may result in loss of access to the Kiddo app and platform as well as legal action being taken against you.
  2. Fraud. Do not intentionally falsify information or assume someone else’s identity, for example when signing up, this is against the law and is not allowed.
  3. Use of cameras or other recording devices. Applicable laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded so please check this carefully. It is your responsibility to comply with any such laws or regulations if you decide to use a camera or other recording device. Broadcasting a person’s image, audio or video recording in breach of privacy or surveillance laws is not allowed.
  4. Property damage. Damaging property is never allowed. If you damage property, you’re responsible for the cost of any cleaning, repair and/or replacement fees.
  5. Complaint handling. If there’s anything you need and you reasonably believe that we can assist you, please just reach out and we will see how we can assist. At Kiddo, we are committed to help make things right and to help wherever we can.
  6. Involving law enforcement. If you have a concern that you reasonably believe that a law has been broken or crime committed, promptly use your reasonable judgment to escalate to appropriate law enforcement personnel (e.g. police) ensuring that you provide all relevant details of the nature of your concern. We are committed to working with law enforcement as appropriate and responding to valid law enforcement requests.

3. Treat everyone with respect

Be respectful at all times and stick to your word. Respect each other’s privacy and differences.

  1. Threatening and rude behaviour. Aggressive, confrontational, or harassing behaviour is not allowed. Do not use language or make gestures that could be disrespectful, threatening or inappropriate.
  2. Inappropriate conduct. You should not convey any intent to harm anyone by your words or physical actions. Hitting, hurting or intending to hurt anyone is never allowed, nor is any other inappropriate physical contact with a person you have met via the Kiddo app and platform. Any behaviour and comments that could make a person feel uncomfortable is considered inappropriate conduct. Harassment and assault of any kind is prohibited and likely to be against the law.

4. Communicate clearly and be reliable

Always be clear when communicating, and if plans need to change give as much notice as you possibly can.

  1. Be on time. Please be respectful and mindful of people’s time. If you are a parent/guardian, please return to your child/children by the designated time agreed with your carer. If you are a carer, please show up to your designated booking by the time agreed with the parent/guardian. As between carer and parent/guardian, exercise your reasonable judgment to determine whether and how to disclose contact details so that you can reach each other in case of emergency, updates and the like. For carers, if you fail to arrive to your booking on time or fail to arrive at all, this may adversely impact your rating in Kiddo. Separately for carers, if a parent/guardian fails to return to child/children on time, please attempt to contact the parent/guardian and if you are unable to reach them, please exercise your reasonable judgment whether to escalate to relevant law enforcement personnel for further assistance.
  2. Breaking commitments and unresponsiveness. Absent extenuating circumstances, you should not: cancel after a job has been booked, fail to show up or end a job earlier than required. You should not have persistently low ratings, be unresponsive, fail to provide an adequate point of contact or refuse to participate in the dispute resolution process.
  3. Reliability. Where you are a parent/guardian, you should not provide a space for child/children and carer with sub-standard cleanliness, lack of toilet facilities or undisclosed lack of running water or electricity.

5. Safety first

Do everything you can to ensure everyone is kept safe, always share important health or contact information and conduct checks of carers yourself.

  1. Emergency contact details. Safety and security are very important to us at Kiddo and Kiddo takes steps to help protect our community. We encourage both parents and carers to take certain safety precautions including making sure that emergency contact details have been exchanged between parent and carer prior to any job undertaken.
  2. Drugs and alcohol. Never perform a job while under the influence of alcohol, drugs or any other substance that impairs your ability to safely discharge your duties.
  3. Motor vehicle transport. For carers, with the exception of emergency situations, you should first have parent/guardian’s permission to use a motor vehicle to transport a child/children. For parents, it is your responsibility to check and be satisfied that the carer has a valid driver’s licence and motor vehicle insurance and is a safe enough driver to comply with local road rules and laws that relate to driving a motor vehicle. The carer must also by law ensure each passenger has a seat belt and their motor vehicle meets roadworthiness requirements, including that brakes, seat belts, and tyres are in good operating condition. As between parent/guardian and carer, you must each satisfy yourselves that carer can provide and fit a suitable car seat(s) as necessary to transport child/children. It is recommended that children aged 12 and under should travel in the back seat.

 

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