Kiddo’s Sickness Policy

At Kiddo, the health and safety of our community—families, children, and carers—is our top priority. We encourage everyone to follow current Australian health guidance for managing illness, including COVID-19, influenza and other common viruses.

Advice for Carers

• If you feel unwell (e.g., fever, cough, sore throat, runny nose, vomiting, diarrhoea, or any other contagious illness), do not attend bookings and ensure they are cancelled as soon as possible. You may also need to remove availability in the Kiddo app during the time you are unwell.
• If you test positive for a contagious illness (e.g., COVID-19 or influenza), do not accept or attend bookings until you are no longer infectious.
• If you become unwell after accepting a booking, please message the parent to explain and call if possible. Cancel the booking as soon as possible so the parents can then find a suitable replacement via the app with as much notice as possible.
• Communicate early and transparently with families if symptoms arise.
• Carers may choose to show their COVID vaccination status on their profile; parents may request proof on arrival if important to them.

Advice for Parents

• If anyone in your household is unwell (flu-like symptoms, gastro, COVID-19, or another contagious illness), you are responsible for cancelling the booking via the Kiddo app.
• Please do not expect carers to attend bookings when illness has been disclosed—this protects both your family and our carers.
• If you or a family member are unwell with an illness requiring isolation, please avoid making new bookings during this time.
• If symptoms develop after a booking, follow local health advice and notify the carer if relevant to contact tracing.
• Friendly reminder: standard booking terms (including any applicable fees) may apply when you cancel due to sickness.

Our Commitment

We’re here to support families while prioritising the wellbeing of our carers and community. Thank you for helping us keep Kiddo safe for everyone.

Questions? Reach us anytime at hello@kiddoapp.com.au.