As defined by the NDIS Quality and Safeguards Commission, an Incident refers to: o Acts, omissions, events or circumstances that occur in connection with providing supports or services to a person with disability and which have, or could have, caused harm to the person with disability o Acts by a person with disability that occur in connection with providing supports or services to the person with disability and which have caused serious harm, or a risk of serious harm, to another person, and o Reportable incidents that have or are alleged to have occurred in connection with providing supports or services to a person with disability.

Kiddo helps you as an independent Support Worker to manage aspects of your NDIS provider business. As a sole trader Support Worker using Kiddo, you are an NDIS provider. It is every Support Workers' responsibility to develop, implement and maintain incident management systems that meet the needs and legislative requirements of their NDIS provider business. In the event of an incident occurring, Kiddo may choose to pause or remove any Member, Participant, or Support Worker from the platform if their conduct breaches the Kiddo Terms of Use and puts others at risk of harm. HELPFUL RESOURCES Resources to support incident reporting, management, and prevention Unregistered NDIS Provider Obligations Guidance on the NDIS Commissions Functions NDIS Act 2013 Work Health and Safety Act 2011 National Principles Child Safe Organisations

Support Worker Poviders can manage some low-risk incidents on their own. Other incidents require Support Worker providers to escalate and engage the help and guidance of others. Help and guidance are typically required in higher-risk scenarios where investigation and/or decisions around remedial action are outside of the scope of practice for a Support Worker provider on their own. Who provides help and guidance depends on the circumstances and nature of the incident. Those who commonly help and guide are other professionals engaged in the persons support team, like their Support Coordinator, Local Area Coordinator, Allied Health Professional, or Medical Professional. Some incidents may also need to be reported to authorities like the Police. Some incidents are serious and must be reported to the NDIS Quality and Safeguards Commission. These are called Reportable Incidents. Note: Consent is needed to share a person’s private and confidential information with others unless where permitted or required without consent. This might include mandatory reporting requirements on child protection matters, and obligations to report incidences of violence, exploitation, neglect and abuse, and sexual misconduct to the NDIS Commission and police.

Incident Prevention does not always stop an incident from occurring. When incidents do occur, they need to be managed appropriately and in a timely manner. NDIS Providers commonly respond to incidents and accidents by (but not necessarily limited to): providing immediate support and assistance to the person with a disability - this may include restoring a safe environment, providing first aid, and/or calling 000 (triple zero) recording, investigating, and reporting the incident implementing strategies with the person with a disability and others who support them to prevent future incidents maintaining and securely storing records to show accountability and transparency for decisions made and actions taken reviewing incident management processes and procedures to ensure continuous improvement All incidents should be handled in accordance with the NDIS Quality and Safeguards Commission principles of good incident management and resolution.

A Reportable Incident refers to: o the death of a person with disability o serious injury of a person with disability o abuse or neglect of a person with disability o unlawful sexual or physical contact with, or assault of, a person with disability o sexual misconduct committed against, or in the presence of, a person with disability, including grooming of the person for sexual activity o the use of an unauthorised restrictive practice in relation to a person with disability. Reportable Incidents must be reported to the NDIS Commission within set timeframes.

The NDIS Commission has clear timeframes for reporting a Reportable Incident based. Reportable Incident Type Within Death of a person with disability 24 hours Serious injury of a person with disability 24 hours Abuse or neglect of a person with disability 24 hours Unlawful sexual or physical contact with, or assault of, a person with disability 24 hours Sexual misconduct committed against, or in the presence of, a person with disability, including grooming of the person for sexual activity 24 hours The use of a restrictive practice in relation to a person with disability if the use is not in accordance with a required state or territory authorisation and/or not in accordance with a behaviour support plan. 5 business days Failure to report within the statutory timeframes is a contravention of the NDIS Act 2013. To understand the Categories of Reportable Incidents better, click here.